Province launches booking system for COVID-19 vaccines

The Ontario government has launched a provincial booking system and customer service desk to support COVID-19 vaccination appointment bookings.

The portal went live on March 15 at 8 a.m. and is accepting appointment bookings at mass immunization clinics, starting with individuals aged 80 and older.

“We are making steady progress in the execution of our vaccine distribution plan, and the launching of the online booking system is another major milestone,” Premier Doug Ford said. “In this phase of our plan we are still offering vaccines to our most vulnerable, so I encourage everyone aged 80 and older to use the portal to book an appointment. For everyone else, please be patient, as we get more supply, the vaccine will be offered to more people.”

Individuals who will be turning 80 or older in 2021 (born in 1941 or earlier) and wish to make an appointment — or an individual trusted to make an appointment on their behalf — can visit Ontario.ca/bookvaccine. On this page, they will be guided to make an appointment through the provincial booking system, or their local public health unit if there is a local public health unit booking system or call centre in place. When booking an appointment, individuals will be asked for information from their green Ontario health card, birth date, postal code and email address and/or phone number. At the time of booking, eligible individuals will schedule their first and second vaccination appointments.

Individuals who still have a red and white health card, or who require assistance with booking, can call the Provincial Vaccine Information Line number at 1-888-999-6488.

“The provincial booking system will be critical in supporting the next phase of Ontario’s vaccine rollout as more vaccines become available,” Health Minister Christine Elliott said. “We know everyone is eager to receive the vaccine, and as we continue to build capacity, we are making it easier and more convenient for individuals to book and receive the vaccine as quickly as possible.”

At this time, vaccination appointments are only available for individuals turning 80 or older in 2021 as part of Phase One of Ontario’s vaccine distribution plan. Starting in April, the online booking tool and call centre will extend to additional age-based groups that are part of Phase Two.

“With the launch of the new provincial booking portal and support number we are reaching yet another milestone in our plan to vaccinate Ontarians as fast as we can and as soon as we receive the vaccines,” said Solicitor General Sylvia Jones. “Our task force continues to work to bolster and adjust our vaccine rollout plan as shipments to Ontario continue to fluctuate. The portal and customer support number will prove instrumental through Phase 2 as we open mass vaccination sites and inoculate more Ontarians.”

Phase One of Ontario’s COVID-19 vaccine rollout is nearing completion, and the Ontario government is preparing to move into Phase Two of its COVID-19 vaccine distribution plan next month, with a focus on vaccinating populations based on age and risk.

“The introduction of these booking systems puts in place the final piece in the province’s infrastructure to rollout its vaccination program,” said General (Ret’d) Rick Hillier. “There is now a fulsome range of options for the people of Ontario to book an appointment and receive their vaccine, but please only use them if and when it is your turn.”

A pilot for pharmacy vaccine administration began on March 12 in select regions, including Toronto, Windsor and the Kingston, Frontenac, Lennox & Addington region. To book an appointment, eligible Ontarians aged 60-64 can visit ontario.ca/pharmacycovidvaccine to find a participating pharmacy.

Vaccinations in primary care settings and community locations, such as physician offices, have began in Hamilton, Toronto, Guelph, Peterborough, Simcoe-Muskoka, and Peel. Primary care providers will not be taking appointments by request, but will contact eligible Ontarians aged 60-64 directly to book an appointment. They will only be offering the AstraZeneca/COVISHIELD vaccine at this time.

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