Airlines flying to, from and within Canada will need to provide passengers with:
- compensation of up to $1,000 for flight delays or cancellations for reasons within the airlines’ control (except for safety reasons); and
- amenities when there is a flight delay or cancellation within the airline’s control (reasonable food and drink; access to communication; and hotel accommodations for overnight delays).
In addition, airlines will have to take steps to seat children under the age of 14 near their accompanying adult, at no extra cost. A child must be seated near their accompanying adult at a proximity that depends on their age:
- under 5 years, in an adjacent seat;
- 5 to 11 years, in the same row, and separated by no more than one seat;
- 12 or 13 years, separated by no more than a row.
Other airline obligations under the APPR – related to denied boarding, transportation of musical instruments, lost or damaged baggage and communication – came into force in July 2019.
To help passengers navigate their rights, the CTA has an online service for air passengers at airpassengerprotection.ca. This dedicated website is a one-stop-shop for air passengers to learn about their rights, file an air travel complaint, and find tips for hassle-free travel.
“Travelling by air has become an integral part of modern life. Most of the time, our trips unfold without a hitch, but sometimes things do not go as planned. These new air passenger rights are coming into force just in time for the peak air travel season, passengers now have a clear, comprehensive set of rights that will help ensure fair treatment when they travel by air – whether they’re flying from, to or within this vast country,” said Scott Streiner, Chair and CEO of the Canadian Transportation Agency.