CAA Markham store opens with renewed focus on customer experience

After a relocation and major renovation, the doors of the newly-designed CAA Markham Store are officially open.  he new location has undergone extensive renovations and has doubled in floor space.

The improvements to the 4,300 square foot store are a combination of technology and convenience which features a video wall, digital displays and plenty of comfortable seating for customers.

“The home-inspired design comes complete with a living room where customers can sit back and take in the “view” or browse a tablet while they wait to speak to one of our knowledgeable and experienced associates,” said Donald Kaye, Director, Customer Experience Retail, CAA Club Group. “A warm fireplace creates an inviting ambience for home and auto insurance customers in the den-like section of the store.”

The new location will also have associates who speak both Cantonese and Mandarin to better help serve our members.

“We are thrilled to be able to give our customers and members an all-new store experience in Markham. Whether you are booking your next family vacation, updating your passport photos, buying movie tickets or reviewing your insurance needs, we have someone who can welcome you to the new CAA Markham Store – in English, Cantonese and Mandarin,” added Kaye.

The CAA Markham store is located at 8401 Woodbine Avenue.

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